Maybe I should start this attention Kmart management...since that's who needs to be paying attention.
About two weeks ago hubby went in to pick up a few things, getting a head start on some Christmas shopping because the toy clearance aisle had some great deals and we had a American Express gift card to use. Checking out, he ran into some issues. Card couldn't be accepted.
Now, it showed on the register screen that there was plenty of money on the card. But it kept flashing "cell center." So the girl called in for assistance. After 20 minutes of being passed from person to person on the line she found out they were missing their store number, couldn't process Am Ex gift cards, and gave up. Hubby paid in cash. $45 dollars out of pocket we hadn't planned to spend.
Flash forward to today. I go to Kmart, needing to pick up a few things. Go to checkout, pull out the gift card. Not thinking the same issue would still be going on 2 weeks later. I mean surely I'm not the only person in the world with an Am Ex card.
Well, obviously I am. Screen started flashing "call center" again. They called (same girl even apparently as hubby dealt with because she remembered him), same issue. No store number in the system. So again, I pay out $78 I hadn't planned to spend.
So, Kmart, I give up. There has been ample time to fix the issue. As a costumer it's frustrating and embarrassing to stand at the checkout holding up everyone else, people assuming my credit card's being denied or something. Snide comments coming from grandma waiting to pay for her $3 clearance jeans.
Looks like there won't be anymore blue light specials in my future.